Helpdesk / Remote Support

The code Green Service desk are an Accredited specialist team, able to provide support to all establishments. 

Our Support Service Desk is available from 8.00 - 17.00, Monday to Friday and provides unlimited telephone and remote support.
Our customers are able to log calls by telephone or email.

Our goal on the helpdesk is to keep you working.

Helpdesk Remote Support
If your problem can’t be solved in a few clicks on the phone, we’ll request permission to view and control your screen with a remote connection. Whether you need to locate a file or print one, need access restored to your email or database application, or have any other issue resolved you’ll be able to see us in action every step of the way.

Helpdesk Escalation
While we’re busy, a support ticket will be delivered to your inbox by our helpdesk database, indicating that your request has been prioritised on our system.

On-site Support
Very occasionally some issues can only be resolved in person. One of our engineers will schedule a date and time convenient to you and your staff. If the appointment is not immediate and scheduled one or more days ahead, we’ll contact you to confirm on the day in question.

If would like any further information on any of the above or have a bespoke support package you would like to discuss please just let us know - Contact us